International Journal of Health Research and Innovation

Development of a Paper-based Questionnaire to Measure Patients’ Satisfaction from Healthcare Services

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• Abstract

  The creation of a valid scale, fit for any station, clinic or health centre for the measurement of the patient's satisfaction by the given health services. Based on the bibliography the scale to measure patient satisfaction from health services was constructed. For checking the questionnaire concerning its validity and reliability a pilot testing was held in two phases. Totally 746 questionnaires were collected from 900 patients that fulfilled the participation criteria (response 82,8%), that were analyzed and through which the calculation of the Cronbach factor yielded an a = 0.95 for the scale. The high reliability of the scale formed in this study became known.