Abstract
By all means, having a well-functioning organizational communication channel is
a must to maintain the corporate culture and align with the organizational strategy
and goals. In order to improve communication levels in an organization, it is crucial
to know the communication habits and levels of employees. Organizational
Network Analysis (ONA) is a structured way to visualize how communication,
information, and decisions flow through an organization, and the nature of
communication patterns among employees. “A picture is worth a thousand words”
is one of the most commonly used phrases. On the other hand, a graph is worth
much more than that. “A visual representation of data, in the form of graphs, helps
human resources professionals gain actionable insights and make better data driven
decisions based on them”. The role of the team leader is important in increasing
communication between the teams .In this study, the dimensions of organizational
communication between the managers and employees in 1.642 banking branches
has been analysed with the ONA. Then 12 metrics were calculated. Using the
correlation analysis, the highest relationship among these metrics was selected.
Branches with similar characteristics were grouped by cluster analysis. It is seen
that the cluster with the best characteristics is also the branches with high
performance.
JEL classification numbers: D85, C15, C81, J24, J21
Keywords: Organizational Network Analyses, Fruchterman-Reingold Algorithm,
Clustering, Correlation Analyses, ONA Metrics. R Programming, People Analytics.
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