International Journal of Health Research and Innovation

Patients’ Satisfaction with Home Care Services in Greece

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• Abstract

  As an alternative form, home care is associated with benefits concerning the quality of the care they receive. Patients’ satisfaction constitutes a significant factor for the qualitative evaluation of healthcare services. The estimation of the level of satisfaction of cancer patients with home care services. Material and methods: The Home Care Client Satisfaction Instrument-Revised was used which includes 12 questions rated on a 5-point scale, measuring specific aspects of care and three questions for overall satisfaction rated on a 10-point scale. The questionnaire was completed by 134 patients who received public home care services. The mean score of patients for the questions 1-12 was 54.3 (max=60), while for each one of the three questions for overall satisfaction the mean score was 9 in a 10-point scale, indicating that patients were particularly satisfied with the home care services. The higher satisfaction levels concerned the behavior, attitude and skills of staff, while patients were less satisfied with organizational aspects of home care. The high level of patients’ satisfaction indicates the quality of services. Home care should be widely developed since it provides multiple benefits for the health system regarding the quality of services and the cost-saving aspect.