In the dynamic economy of
Vietnam, the financial industry plays a crucial role. Vietnamese banks need to
innovate to support economic growth. The research focuses on the key factors
that increase innovation in banks. The relationships between the quality of the
Top Management Team, Organizational Culture and Process Innovation, Product/Service
Innovation in Vietnamese banks are analyzed. The results are based on 15
leading banks in Vietnam including 354 high executive officers. The analysis
shows the quality of the Top Management Team and the Organizational Culture of
banks significantly increase Product/Service Innovation and Process Innovation.
JEL classification numbers: M00
Keywords: Top management team (TMT),
Organization Culture, Product/Service Innovation, Process Innovation.