Journal of Applied Finance & Banking

Effect of Enterprise Resource Planning Information System on Business Performance: An Empirical Case of Taiwan

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• Abstract

  This paper develops a framework to evaluate the effect of Enterprise Resource Planning (ERP) system. By case study and expert interviews, this paper found that after introducing ERP, case company has intangible positive effects on reputations, decision quality, productivity, product quality. The company has improved business processes and business process reconstruction and organizational change continuously. By financial ratio analysis, this paper found tangible effects with significant improvement on five financial ratios.