Journal of Computations & Modelling

Business Renovation and Its Application to the Introduction of CTI System

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    In introducing a new computer system, business renovation is inevitable. If it is not executed, the new system becomes complex and old operation system obstructs efficient business performance. Formerly, Takeyasu et al. arranged the viewpoints of business renovation. In this paper, Computer Telephony Integration (CTI) system in a mail order company is introduced with the execution of business renovation and the comparison of these viewpoints is conducted. Efficient CTI system has been built with the aid of business renovation. Such attempt should be performed in various fields in constructing a new system. This study shows the efficiency and difficulties of the CTI implementation based upon the practical consulting activities. The paper covers such themes as viewpoints for the business renovation, current problem before the implementation of CTI, new business design and effect of implementation.