Abstract
This study examines how e-money usage
affects consumer spending behaviour through discrete choice analysis
considering demographic characteristics. It also assesses people’s attitudes
towards the challenges and benefits of using e-money through ANOVA. Our
analyses indicate that e-money significantly impacts consumer spending
behaviour, with the type of e-money and the expenditure made with e-money both
influencing the consumers’ expenditures. Gender, age, and employment status
also affected consumers’ spending behaviour as expected. However, the length of
e-money usage had no effect. Interestingly, the respondents’ challenges
associated with using e-money had no significant effect on the frequency of
e-money usage. On the contrary, the derived benefits of using e-money had
significant effects.
JEL classification numbers: C25, D12, E42.
Keywords: Electronic money, Consumer behaviour, Discrete choice,
Ordered logit.