Advances in Management and Applied Economics

Analysis of the Relationship between the Job Alienation and the Organizational Conflict in Jordanian Telecom Companies A Case Study of Jordan Telecom Group (Orange)

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• Abstract

  This study aims at identifying the relationship between the job alienation and the organizational conflict in Jordanian telecom companies: A case study of Jordan Telecom Group (Orange). The study population consisting of Jordan Telecom companies and selected the Jordan Telecom Group (Orange) as a sample for the study, a selected stratified random sample proportionally of employees consisting of (61) employees, after that distributed a questionnaire study on them. The study found a number of findings, including:

  a.    The results of a descriptive analysis showed that the employees estimates of the assessment level of all job alienation dimensions which are relationship of employee with the direct management, relationship of employee with the working colleagues, relationship of employee with the customers, and working conditions surrounding the employee) were (high) from their perspective.

  b.    The results of the analysis indicated to existence of a positive correlation and statistically significant at the significance level (a = 0.05), between the job alienation and their dimensions which are (relationship of employee with direct management, relationship of employee with the working colleagues, relationship of employee with the customers, and working conditions surrounding by the employee), and the organizational conflict in Jordan Telecom Group (Orange).

   

  JEL classification numbers: I15, M10

  Keywords: Job alienation, Organizational conflict, Jordan Telecom Group.